FAQ
Yes, we can offer you to get your Carré Jewellery gold plated again. Please hand in your jewellery in one of our stores. Our staff will inform you of the price and processing time of your gold plating.
If your Carré jewellery is broken, please bring it to one of our stores or send it to our head office along with your receipt. We will assess the damage and contact you with a solution or price for the repair.
If your jewellery should happen to be defective when you receive it, please contact our customer service immediately. Call +45 33 15 18 88 or write us an email at carre@carre.dk.
The majority of our earrings are sold in pairs. However, some styles are sold individually. If an earring is sold per piece, this will appear on the product page. If you have any questions or doubts about your purchase, you are welcome to contact our customer service.
Our sold out jewellery will often be back in stock or can be found in one of our stores. If you wish to ask for the status of a specific piece, please contact our customer service. Call +45 33 15 18 88 or write us an email at carre@carre.dk.
If you wish to know if a specific piece of jewellery is in stock in one of our stores, please contact the store directly. You will find the contact information of all our stores under 'store locator'.
You can use your gift certificate or voucher online if it is issued online. If your gift certificate or voucher is issued in one of our stores, it can only be used in one of our stores.
All our jewellery is placed in a beautiful jewellery box. If your order is a gift, please note this as a commentary when placing your order. We will make sure to include silk paper and a lovely gift bag with your purchase.
If you wish to exchange your online purchase, please fill out the enclosed return note and mail your order back to our head office. We will mail the new jewellery back to you as soon as possible. We are not able to issue vouchers online.
You can also exchange your online purchase in one of our stores if you bring the exchange note from your online order. We will help you to exchange your jewellery or issue a voucher.
When we receive your package we will do our best to handle it within two weekdays. In busy periods the processing time is up to one week. You will receive your refund will transfer to the card used for your purchase.
If you wish to return your order, please fill out the enclosed return note. Mail the return note along with the jewellery in its original packaging. The cost of postage is your responsibility. Make sure the package will be distributed directly to us. Packages delivered to a post office or other pickup points will NOT be picked up. We recommend using Post Nord or GLS for your returns.
Check if your order confirmation is caught in your spam filter or unwanted mail. If you have not received your order confirmation, please contact our customer service. Call +45 33 15 18 88 or write us an email at carre@carre.dk.
We do our best to ship your order as soon as possible. Orders are most often shipped the first weekday after your purchase. In busy periods such as Christmas or sales, a longer delivery time can occur. If any jewellery from your order should happen to be sold out, we will contact you as soon as possible.
If you wish to cancel your order, please contact our customer service as soon as possible. Call +45 33 15 18 88 or write us an email at carre@carre.dk.