Yes. You can use your gift card purchased online and in the stores online. If you have received a gift card purchased in one of our stores that you would like to use online, you must enter the code on the receipt at checkout.

You will automatically receive an email from us when we ship your package. You will then receive an email from GLS when they scan the package. Please note that it may take up to 24 hours before you receive the tracking information from GLS.

SILVER : Our silver jewelry is made of 925 sterling silver, with newer jewelry being made of eco-sterling silver, which consists of recycled silver.

GOLD PLATED : Our gold plated jewelry is made of 925 sterling silver or eco-sterling silver, and is plated with an 18-karat gold plating. The gold plating on our rings is 2 microns, while all other gold plated products are 1 micron.

9 & 10 KARAT GOLD : Our real gold jewelry is made of 9 or 10 karat gold, which consists of a minimum of 37.5% and 41.7% pure gold, respectively. You can learn more about our gold here .

If you have a piece of Carré jewellery that is broken, please fill in this form to request a repair, or drop off the jewelry in one of our stores. We look at the jewellery and assess the damage and contact you with a possible price and processing time.

Yes, you can have your Carré jewellery re-gilded. Please return your jewellery to one of our stores, which will inform you of the price and processing time for the gilding.

If the jewellery you receive is defective upon delivery, please contact customer service as soon as possible on tel. 33151888 or email carre@carre.dk.

As a starting point, our sold-out items will be back in stock or they can be found in one of our stores. You can always see the stock status of the jewellery on their page when you press the 'Collect from' button on the right. Here you can see whether your jewellery is in stock in one of our stores. If the item is listed as sold out everywhere, you can find out about the stock status of a particular item by contacting customer service on tel. 33151888 or email carre@carre.dk. Always state the item number or a link to the product.

Yes! Just select gift wrap at checkout - if you have more than one gift in your order, click the gift wrap product and and the desired amount to your cart. We include a gift bag and a to-and-from cart.

You can exchange a piece of jewellery that has been bought online by visiting one of our stores with the piece of jewellery and the exchange slip that came with the package. Here you can exchange for another piece of jewellery or size or you can get a credit certificate. You can also exchange by sending the jewellery back together with the completed return slip.
We will exchange for the jewellery or size you have written on the return slip and send the new jewellery to you as soon as possible. We are unable to issue a credit certificate online.

Check if whether your order confirmation is in your spam filter or junk mail. In some cases it ends up there. If you cannot see your order confirmation, please contact customer service on tel. 33151888 or email carre@carre.dk

We endeavor to send your order as soon as possible and preferably no later than the next working day after the order. Packages are not shipped on weekends or public holidays. During busy periods such as e.g. Christmas or sales, however, longer delivery times may occur. If the jewellery you have ordered turns out to be out of stock, you will be contacted by customer service as soon as possible.

If you wish to cancel your order, you must contact customer service on tel. 33151888 or email carre@carre.dk as soon as possible after placing your order.