TERMS AND CONDITIONS
When you place an order on carre.dk, you will automatically receive an email stating which items you have ordered. This email is solely an electronic receipt confirming that we have received your order, and at this point no legally binding agreement has been concluded between you and Carre.dk
A legally binding agreement between you and carre.dk is only concluded when you receive an order confirmation by email. Until you receive an order confirmation, carre.dk is entitled to cancel your order in whole or in part, for example due to pricing or text errors or sold-out items, and if this happens, you will of course be notified by email.
PRICES
The prices on carre.dk include 25% Danish VAT and duties. The prices on carre.dk for delivery to EU countries include 25% VAT and duties. Customers residing outside the EU, in Greenland or the Faroe Islands do not have to pay Danish VAT, and carre.dk will deduct 20% from the price when the order and payment are completed. carre.dk is not responsible for any local customs duties and taxes on our goods.
During sales or when items are discounted, only the current size, length, width or colour may be discounted. If you subsequently wish to exchange the item, the price of the relevant new size, length, width or colour will apply.
PAYMENT
We accept payment by Dankort, MasterCard, Maestro, Visa and Visa Electron. All payments are processed through Nets.
Your payment will only be charged through your selected payment service once your order has been processed and dispatched. A larger amount than the one you approved can never be charged.
To protect you and our other customers against fraud and maintain a high level of security, we may carry out a verification check. The verification check may include the data you submit when placing your order.
When paying with international payment cards, such as Visa/Dankort, Eurocard, Mastercard, Visa, Visa Electron, Maestro, etc., the amount is reserved in your account until the payment is charged. No amount is reserved on Dankort. The reservation is released if you cancel your purchase before the item has been dispatched. Carre.dk will only charge the amount in your account when we dispatch the goods. carre.dk can never charge a larger amount than the one you approved at the time of purchase, but we may charge a smaller amount. If there are insufficient funds on the card when your goods are ready for dispatch and the payment is therefore charged, the goods will be stopped by the carrier and returned. Our customer service will contact you to find a solution to the problem.
ORDERING
The online shop is open 24 hours a day, but may be closed due to maintenance. An order placed on public holidays will be processed on the following business day.
Items are ordered by clicking the ”buy” button in the product description. Click ”Go to shopping cart” to view the list of items you have selected.
The items placed in the shopping cart have not been ordered until you have clicked ”checkout” and your payment details have been entered and approved by Nets.
When making a purchase, you must accept Carré's terms and conditions. You are encouraged to read the terms carefully. After placing an order, you will receive an automatic order confirmation by email.
We reserve the right to cancel the order if it is not possible to deliver the ordered item. We will notify you if this is the case and refund the payment made.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time without prior notice. In the event of a pricing error on an item you have ordered, we will of course notify you and await your approval of the corrected price before processing the purchase.
SHIPPING AND DELIVERY DK
We always strive to deliver quickly. The expected delivery time in Denmark is between 1-3 business days. Longer delivery times may occur in connection with Black Friday, sales, and holidays such as Christmas.
Once your order has been dispatched, you will receive an email confirmation with the package's tracking number. You can track the package via www.gls.dk or via the GLS link (track and trace), which is also included in the email.
All shipments in Denmark are sent as parcels with GLS with a delivery time of 1-3 business days. *
Delivery in Denmark costs 39 DKK to a GLS parcel shop and 49 DKK with GLS home delivery. Free shipping to a parcel shop on purchases over DKK 1000.
Please contact customer service for more information about delivery abroad.
The item will be delivered to the delivery address provided when placing the order.
INTERNATIONAL SHIPPING AND DELIVERY
Sweden: 90 SEK
Germany: 15€
EU: 15€
Norway and UK: 20€
China and Hong Kong: 50€
Rest of the world: 25€
GLS
Delivery takes place Monday to Friday via GLS as a private package with home delivery. The package must be signed for upon receipt. This does not necessarily have to be you signing for it. People at the delivery address (e.g. a family member, a friend, or a receptionist) may also sign for receipt, which is binding on your behalf. If no one is present at the delivery address when the courier arrives, a notification will be left stating that the package can be collected the following day at a specified collection point.
The shipment will typically be held for up to 14 days before the package is returned to us as undeliverable. Remember that you can track the shipment's progress using the tracking number sent to you when the package is dispatched.
If the item is visibly damaged during shipping, it is important that you refuse the package upon delivery.
LOCAL PICKUP
When you select Local Pickup under delivery options, you can collect your online purchase free of charge at your nearest Carré Brand Store.
Once you have purchased and paid for your item, you will receive an email when your order is ready for collection at your selected Carré store. Once you have received this email, you can collect your package within 7 days during the store's opening hours (excluding Sundays, when the stores are closed). You can find your local Carré and view its opening hours here.
Once you have collected your order from Carré, you will receive a confirmation of your purchase at the email address you used for the purchase.
Your return policy for local pickup orders is the same as for purchases at Carré Brand Stores and online orders.
EXCHANGE AND RIGHT OF CANCELLATION
Carré wants happy and satisfied customers and can only encourage you to contact customer service by email carre@carre.dk or call 31 16 23 15 if you experience problems with the items you purchased.
Carré offers a 14-day full right of return on all items purchased online, starting from the day you receive the items.
If you want to exchange an item, remember to bring your receipt or order number if you purchased online.
How do I do it?
DENMARK AND SWEDEN
If you wish to return a Danish order, please visit our returns portal at https://return.shipmondo.com/carre-dk.
If you wish to return a Swedish order, please visit our returns portal at https://return.shipmondo.com/carre-se.
and follow the instructions. You can find your order number on your order confirmation email or on your physical receipt from the store. If you have any questions about the returns portal, please contact us at carre@carre.dk, and we will help you further. Remember to send your package to Carré Jewellery no later than 14 days after the delivery date.
INTERNATIONAL
For returns from Germany, the EU and international shipments, you must fill out the packing slip that came with your package and return the items in their original packaging.
You are responsible for paying the return shipping costs. We recommend sending the package back with UPS.
We cannot accept packages delivered outside our weekday opening hours between 8 and 18. We do not collect packages sent to parcel shops.
When returning anything purchased from carre.dk, please always return the original box, brand tags, certificates and warranty documents. It is important for the value of our products that everything received in the shipment is returned in the same condition if you want to be sure of receiving a full refund.
Once the item has been returned and approved, the purchase price will be refunded. We will credit the payment card used for the purchase once we have received and inspected the item.
If you use Mastercard as your payment method, please be aware that even if you cancel, the funds may be held in your account for up to 30 days. If you are unsure, please contact our customer service by email: carre@carre.dk or by phone: 31 16 23 15
If you have used the item beyond what is necessary to determine its size and characteristics, we reserve the right, following an individual assessment in each case, to reduce the refund or withhold the refund entirely.
What about shipping?
You are responsible for the cost and responsibility of the return. As a customer, you are responsible for the shipping costs and the risk from your home to Carré.
Always remember to send the item back in secure packaging. Please feel free to return the package in the same packaging in which you received it. Use bubble wrap to prevent the jewellery from being crushed or damaged during transit. Carré reserves the right to reject returned items damaged during transit. If the package was securely wrapped, please contact the shipping provider you used to file a complaint with them.
We recommend that you return your items in a way that provides you with a receipt confirming that we have received your package. Please note – we do not accept packages sent cash on delivery or otherwise.
RIGHT OF WITHDRAWAL AND RETURNS
When you shop at carre.dk, you have a 14-day right of return from the day you receive the item. The item must be returned in the same condition, preferably in the same original packaging as when received. However, returning the item in its original packaging is not required. The invoice must be enclosed. Once the item has been returned and approved, your costs will be refunded to your account within a few days. We do not accept items returned cash on delivery.
REQUEST WITHDRAWAL
You have the right to request withdrawal from your online contract with Carré Jewellery for up to 14 days after your purchase. Use our form here: https://carre.dk/pages/withdrawal-form
Extended right of return for gifts: If you need a gift but will not be giving it until a later date, it is possible to extend the right of return. Note in the comments field at checkout the date on which the gift will be given. We will ensure that the gift can be exchanged for 14 days from the specified date.
Did you forget this step during checkout? No later than 14 days after your purchase, you can send an email to carre@carre.dk, with your invoice number and the date on which you will give the gift. You will then receive confirmation of the extended period by email. Please note that the exchange period for sale jewellery cannot be extended
Carré jewellery is always wrapped in a beautiful jewellery box. If you indicate that the jewellery is a gift, a gift bag and a gift card will also be included.
When making a return, please send your package to the following address:
Carré Jewellery
Læderstræde 18,
1201 Copenhagen K
If the above conditions are not met, Carré reserves the right to return the goods to the buyer.
No right of cancellation
These agreements cannot be cancelled:
- Delivery of goods manufactured according to your specifications or that have been given a clear personal touch.
Bundles
Jewellery sets or bundles from Carré can be exchanged, but the entire set must be exchanged. It is not possible to exchange a single part of a set and thereby receive a refund or store credit.
Free gift subject to purchase
We may run campaigns where you can receive a free gift subject to a minimum purchase. If you wish to return something from your order so that the amount falls below the minimum purchase required to receive the gift, the gift must also be returned. If the gift is not returned, we reserve the right to deduct the value of the gift from the refund due.
Offer to exchange & return items in our stores
You can return or exchange items purchased online free of charge at one of our two Carré brand stores within the 14-day exchange period after receiving the item.
Once we have processed your return, we will transfer the amount back to the card used for the purchase. It may take up to 14 days before you receive the refund. We CANNOT process refunds for online purchases directly in the store.
Find your Carré store here:
Carré Jewellery, Læderstræde 18, 1201 Copenhagen K
COMPLAINTS
When you shop at www.carre.dk, you naturally have a 24-month right to make a complaint. This means that you can either have the item repaired, exchanged, receive a refund, or receive a price reduction, depending on the specific situation. This is of course subject to the complaint being justified and the defect not having arisen as a result of incorrect use of the product or other damaging behaviour.
You must submit a complaint within a reasonable time after discovering the defect in the item.
We will refund reasonable shipping costs incurred in connection with returning the item when the complaint is justified.
When returning the item, please state the nature of the defect and the date of purchase, documented by a receipt. Please note - we do not accept parcels sent cash on delivery or by similar means.
If you wish to make a complaint about a product, it must be sent to us at our address above.
Always remember to return the item in suitable packaging. We recommend returning your items in a way that provides you with a receipt confirming that we have received your parcel.
Please return the item to the following address:
Carré Jewellery
Læderstræde 18,
1201 Copenhagen K
DISCLAIMER
Carré reserves the right to errors and omissions, including sold-out items, printing errors, spelling mistakes, and delays beyond Carré's control.
INFORMATION ABOUT COMPLAINT OPTIONS
If you wish to complain about a product purchased from us and believe that we have not acted correctly, you can submit a complaint to:
Center for Complaint Resolution at the Danish Competition and Consumer Authority
Carl Jacobsens Vej 35, 2500 Valby
You can file a complaint with the Centre for Complaint Resolution via www.forbrug.dk
To file a complaint, the item or service you wish to complain about must have cost at least DKK 1,110 and no more than DKK 100,000. For complaints about clothing and shoes, the price must, however, have been at least DKK 720. A fee is charged for processing the complaint.
When filing a complaint, you must provide our email address carre@carre.dk
If you reside in an EU country other than Denmark, you can file a complaint via the EU Commission's online complaint portal here - http://ec.europa.eu/odr
DATA PROTECTION POLICY
Who is responsible for your personal data?
This policy on the processing of personal data (data protection policy) describes how Carré Jewellery collects and processes information about you. The data protection policy applies to personal data that you provide to us or that we collect via Carré Jewellery's websites www.carre.dk & www.carrejewellery.com. Carré Jewellery is the data controller for your personal data. All enquiries to Carré Jewellery must be made via the contact details listed at the bottom of this page, under section 7.
- What personal data do carre.dk & carrejewellery.com collect about you, for what purposes, and what is the legal basis for processing?
2.1 When you visit our website, we automatically collect information about you and your use of the website, e.g. which type of browser you use, which search terms you use on the website, your IP address, including your network location, and information about your computer.
The purpose is to optimise the user experience and website functionality, as well as carry out targeted marketing, including retargeting via Facebook and Google. This processing of information is necessary for us to safeguard our interests in improving the website and showing you relevant offers.
The legal basis for processing is Article 6(1)(f) of the EU General Data Protection Regulation.
2.2 When you purchase a product or communicate with us on our website, we collect the information you provide, including your first name, last name, telephone number, email address, address, payment method, any order comments, information about which products you have purchased and possibly returned, the payment method you have chosen, delivery preferences, and information about the IP address from which the order was placed.
The purpose is for us to deliver the products you have ordered and fulfil our agreement with you, including being able to administer your rights to return and, where applicable, make a complaint about purchased item(s). We also process information about your purchases to comply with legal requirements, including bookkeeping and accounting. When you make a purchase, your IP address is collected to prevent fraud on our website.
The legal basis for processing is Article 6(1)(b), (c) and (f) of the EU General Data Protection Regulation.
2.3 When you subscribe to our newsletter, we collect information about your name and email address.
The purpose is to pursue our interest in being able to send you newsletters with special benefits and to conduct direct marketing by email, through which we can inform you about our products, events, new items and invitations. When you subscribe to our newsletter, you provide your separate consent for us to send you direct emails.
The legal basis for the processing is Article 6(1)(f) of the EU General Data Protection Regulation.
2.4 When you create a user profile on our website, you will be asked to provide your name, email address and password. We compare this information with other information we have about you, including information about what you have purchased and your previous purchase history. Your password is private and is not something we store or can see, as a password you create is personal and is therefore anonymised and protected.
The purpose is to provide our customers with automated customer service and a user-friendly experience on our website, where they can view their order history and previous purchases, as well as to automate the completion of their name and address at checkout.
The legal basis for the processing is Article 6(1)(b) and (f) of the EU General Data Protection Regulation. When signing up, you will be asked to provide separate consent to our storing this information about you for the purpose described.
- Who do we disclose your personal data to?
Information about your name, address, email address, telephone number, order number and specific delivery requests is disclosed to our selected suppliers, including PostNord and Bring, or a carrier responsible for delivering the purchased goods to you. This personal data is disclosed for the performance of the contract (Article 6(1)(b) of the Regulation), meaning so that we can deliver the requested item(s) to you.
Information may be entrusted to external partners who process information on our behalf. We use external partners for, among other things, the technical operation and improvement of our website, logistics, distribution of newsletters, and targeted marketing, including retargeting. These companies are data processors and, under our instructions, process data for which we are the data controllers. Data processors may not use the data for any purpose other than fulfilling the agreement with us and are subject to confidentiality obligations regarding such data. We have entered into written data processing agreements with all data processors that process personal data on our behalf.
Three of these data processors, Google Analytics by Google INC, Klaviyo and Facebook, are established in the USA. The necessary safeguards for transferring information to the USA are ensured through the data processors' certification under the EU Commission's 'Standard Contractual Clauses' (SCC). A copy of the certification for these three data processors can be found here:
- Cookies and tracking tools
When you visit our website, information about you is collected and used to customize and improve our content and increase the value of the advertisements displayed on the site. If you do not want information to be collected, you should delete your cookies (see a guide here) and refrain from further use of our website.
carre.dk and external partners, including advertisers, use cookies and tracking tools collected during visits to our website. Cookies are small text files stored on your computer, mobile phone or other similar device, for the purpose of recognizing you, remembering settings, performing statistics and targeting advertisements. Cookies do not contain harmful code such as viruses.
Why do we use tracking tools?
We use tracking tools to provide our website visitors with the best possible service. Among other things, we use our tracking tools to track new visitors to our platforms, recognize your browser as that of a returning visitor so that we can save and remember any preferences that may have been set during your previous visit to our website, and save your username and password on your user account. In addition, we use tracking tools to work with online advertising companies to display targeted advertising on our own platforms and third-party platforms (e.g. Instagram and Facebook) that you visit. This targeting may be based on your activities or behaviour on our platforms or third-party platforms.
- What are your rights?
To ensure transparency regarding the processing of your information, we, as the data controller, must inform you of your rights.
The right of access
You have the right at any time to request information from us in writing about, among other things, which information we have registered about you, the purpose of the registration, which categories of personal data and recipients of the data there may be, and information about where the data originates.
You have the right to receive a copy of the personal data we process about you. If you want a copy of your personal data, you must submit a written request. You may be asked to document that you are who you claim to be.
The right to rectification
You have the right to have inaccurate personal data about you corrected by us. If you become aware of errors in the information we have registered about you, we encourage you to contact us in writing so that the information can be corrected.
You can correct the information we collected when you created your profile on our website yourself by logging in to your user profile.
The right to erasure
In certain cases, you have the right to have all or some of your personal data deleted by us, for example if you withdraw your consent and we have no other legal basis for continuing the processing. To the extent that continued processing of your data is necessary, for example for us to comply with our legal obligations or for a legal claim to be established, asserted or defended, we are not obliged to delete your personal data.
The right to restrict processing to storage
In certain cases, you have the right to have the processing of your personal data restricted to storage only, for example if you believe that the information we process about you is incorrect.
The right to data portability
In certain cases, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transmit this data to another data controller.
The right to object
You have the right at any time to object to our processing of your personal data for direct marketing purposes, including the profiling carried out to target our direct marketing.
You also have the right at any time, on grounds relating to your particular situation, to object to the processing of your personal data that we carry out on the basis of our legitimate interests, cf. sections 2.1 and 2.3.
The right to withdraw consent
You have the right at any time to withdraw consent you have given us for a specific processing of personal data, including the profiling carried out of you as a member of the customer club. If you wish to withdraw your consent, please contact us at carre@carre.dk.
The right to lodge a complaint
You have the right at any time to lodge a complaint with the Danish Data Protection Agency, Borgergade 28, 5, 1300 Copenhagen K, regarding our processing of your personal data. Complaints may also be submitted by email to dt@datatilsynet.dk or by telephone at +45 33 19 32 00.
- How long do we retain your personal data?
Personal data collected in connection with purchases you have made on our website, cf. section 2, will automatically be deleted 2.5 years after you made your purchase. This type of personal data is stored for 2.5 years so that we can comply with the right to make a complaint. However, information may be stored for a longer period if we have a legitimate need for longer retention, for example if this is necessary for a legal claim to be established, asserted or defended, or if retention is necessary for us to comply with legal requirements. Accounting records are retained for 5 years after the end of a financial year in order to comply with the requirements of the Danish Bookkeeping Act.
Information collected in connection with subscribing to our newsletter is deleted when you withdraw your consent to the newsletter, unless we have another legal basis for processing the information.
All information we have collected in connection with your creation of a user profile is deleted by carre.dk at your request. If a user is deleted, the user's orders are automatically anonymized after 2.5 years so that we can comply with the right to make a complaint, without any connection to the previously created user profile.
If you wish to delete your user profile on our website, please contact us at carre@carre.dk , after which we will delete all your personal data provided when creating your user profile on our website, and your consent will thereby be withdrawn.
- The security of your personal data
We have implemented appropriate technical and organizational security measures to prevent personal data from being accidentally or unlawfully destroyed, lost, altered or impaired, and to prevent it from coming to the knowledge of unauthorized persons or being misused.
Only employees who have a genuine need to access your personal data to perform their work have access to it.
- Contact information
Carré Jewellery is the data controller for the personal data collected via the website.
If you have any questions or comments about this Privacy Policy, or wish to exercise one or more of your rights described in section 4, you can contact:
Carré Jewellery, Læderstræde 18, 1201 Copenhagen K, Denmark
carre@carre.dk
- Changes to the Privacy Policy
If we make changes to the Privacy Policy, you will be informed of this the next time you visit the website.
If you have subscribed to our newsletter or created a user profile on our website, you will be informed of changes to the policy by information sent to your registered email address. If you cannot accept the amended policy, you will not be able to continue using our website, and your personal data may be deleted.
We work with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps and session replay to improve and market our products. Website user data is captured using first- and third-party cookies and other tracking technologies to determine the popularity of products, services and online activities. In addition, we use this information to optimize the website, detect fraud and increase the security of our website, as well as for marketing. For more information about how Microsoft collects and uses your data, you can visit Microsoft Privacy Statement.