TERMS AND CONDITIONS
When you have placed an order on carre.dk, you will automatically receive an e-mail showing which items you have ordered. This e-mail is only an electronic receipt that we have received your order, and at this point no legally binding agreement has been made between you and Carre.dk.
A legally binding agreement between you and carre.dk is only concluded when you receive an order confirmation by e-mail. Until you receive an order confirmation, carre.dk is entitled to cancel your order wholly or partially, e.g. due to price and text errors or sold-out items, and if this happens, you will of course be notified by e-mail.
PRICES
The prices on carre.dk are stated including 25% Danish VAT and taxes. The prices on carre.dk for delivery in EU countries include 25% VAT and taxes. Customers residing outside the EU, in Greenland and the Faroe Islands do not have to pay Danish VAT and carre.dk will deduct 20% of the price upon order and payment completion. carre.dk is not responsible for any local customs and taxes on our products.
In sales or discounted items, it may occur that only the current size, length, width or colour is discounted, and if you subsequently wish to exchange the item, the price of the new size, length, width or colour will apply.
PAYMENT
We accept payment with Dankort, MasterCard, Maestro, Visa, Visa Electron. All payments are processed through Nets.
Only when your order has been processed and shipped will your payment be charged on your chosen payment service. An amount greater than what you have approved can never be charged.
To protect you and our other customers from fraud and maintain a high level of security, we may conduct verification checks. The verification check may include the data you provide when placing your order.
When paying with international payment cards, such as Visa/Dankort, Eurocard, Mastercard, Visa, Visa Electron, Maestro, etc., the amount is reserved on your account until the payment is captured. No amount is reserved on Dankort. The reservation is released if you cancel your purchase before the item is shipped. Carre.dk only charges your account when we send the items. carre.dk can never charge more than you have approved at purchase, but we can charge less. If there are insufficient funds on the card when we have your items ready for shipment and thus charge the payment, the items will be stopped by the carrier and returned. Our customer service will contact you to find a solution to the problem.
The Anyday payment option is available for purchases of 300,- DKK or more. When you choose to pay with Anyday, we charge the first payment when your item is shipped. Subsequently, you will pay a monthly installment on the last business day of each month. The number of monthly installments starts from four months and may vary depending on your chosen payment plan. The size of each installment is determined by your order's total amount, your chosen flex installment, and the specific payment plan you have selected. Remember, if you pay all installments on time, no interest or fees will be charged. If you return your purchase, your agreement with Anyday will automatically be canceled. Further details and terms of use for Anyday can be found here: https://da.anyday.io/terms-conditions/shopper
ORDER
The online shop is open 24 hours a day but may be closed due to maintenance. An order placed on public holidays or holidays will be processed the next business day.
Items are ordered by clicking the "buy" button in the product description. Click "Go to shopping cart" to see the list of items you have selected.
The items placed in the shopping cart are not ordered until you have clicked "checkout" and your payment information has been entered and approved by Nets.
You must accept Carré Jewellery's terms and conditions when purchasing. You are encouraged to read the terms carefully. After placing an order, you will receive an automatic order confirmation by email.
We reserve the right to cancel the order if it is not possible to deliver the ordered item. We will notify you if this is the case and refund the payment made.
We reserve the right to correct any errors, inaccuracies, or omissions, as well as to change or update the information at any time without prior notice. In the event of a pricing error on an item you have ordered, we will of course notify you and await your approval of the corrected price before processing the transaction.
SHIPPING AND DELIVERY DK
We always strive for fast delivery. The expected delivery time in Denmark is between 1-3 business days. Longer delivery times may occur in connection with Black Friday, sales, and holidays such as Christmas.
When your order has been shipped, you will receive a confirmation email with the package's tracking number. You can track the package via www.gls.dk or via the GLS (track and trace) link also included in the email.
All shipments in Denmark are sent as parcel post with GLS with a delivery time of approx. 1-3 business days.*
Delivery in Denmark costs 39 DKK to GLS parcel shop and 49 DKK with GLS home delivery. Free shipping to parcel shop on purchases over DKK 499.
Please contact customer service for more information about delivery abroad.
The item will be delivered to the delivery address provided at checkout.
SHIPPING AND DELIVERY INTERNATIONAL
Sweden: 90 SEK and free shipping to parcel shops on orders over 750 SEK
Germany: 15€ and free shipping to parcel shops on orders over 100€
EU: 15€
Norway and UK: 20€
China and Hong Kong: 50€
Rest of the world: 25€
GLS
Delivery takes place Monday to Friday via GLS, as a private package with distribution. A signature is required upon receipt of the package. This does not necessarily have to be you signing. People at the delivery address (e.g. family member, a friend, a receptionist) can also sign for receipt with binding effect for you. If no one is present at the delivery address when the courier arrives, a notice will be left stating that the package can be picked up the following day at a specified collection point.
The shipment will typically be stored for up to 14 days before the package is returned to us as undelivered. Remember, via the tracking number you receive when the package is sent, you can follow the shipment's progress.
If the item is visibly damaged during shipping, it is important that you refuse the package upon receipt.
LOCAL PICKUP
When you choose Local Pickup under delivery options, you can pick up your online purchase for free at your nearest Carré Brand Store.
When you have bought and paid for your item, you will receive an email when your order is ready for pickup at your chosen Carré store. Once you have received this email, you can pick up your package within 7 days during the store's opening hours (excluding Sundays, when the stores are closed). You can find your local Carré and see their opening hours here.
When you have picked up your order at Carré, you will receive a confirmation of your purchase sent to the email you used for the purchase.
Your return rights for local pickup orders are the same as those you have when purchasing in Carré Brand Stores as well as online orders.
EXCHANGE AND CANCELLATION RIGHTS
Carré wants happy and satisfied customers and can only encourage you to contact customer service by email carre@carre.dk or phone 33 15 18 88 if you experience problems with the items you have purchased.
Carré provides a 14-day full return policy on all items purchased online, valid from the day you receive the items.
GIFTS
Items purchased from 21-11-2024 can be exchanged until 11 January 2024. Remember your receipt or order number if you bought online.
How do I do it?
DENMARK AND SWEDEN
If you wish to return a Danish order, you must visit our return portal at https://return.shipmondo.com/carre-dk.
If you wish to return a Swedish order, you must visit our return portal at https://return.shipmondo.com/carre-se.
and follow the instructions. You can find your order number on your order confirmation email or on your physical receipt from the store. If you have questions about the return portal, please contact us at carre@carre.dk, and we will assist you further. Remember to send your package to Carré Jewellery no later than 14 days after the delivery date.
INTERNATIONAL
For returns in Germany, the EU, and international shipments, you must fill out the packing slip that came with your package and send the items back in their original packaging.
You are responsible for the cost of the return. We recommend that you send the package back with UPS.
We cannot receive packages delivered outside our opening hours on weekdays between 8 and 18. We do not pick up packages sent to parcel shops.
When you return something purchased at carre.dk, please always return the original box, brand tags, certificates, and warranty documents. It is important for the value of our products that everything received in the shipment is returned in the same condition if you want to be sure to get the full amount refunded.
When the item is received back and approved, the purchase price will be refunded. We will credit the money to the payment card used for the purchase once we have received and checked the item.
If you use Mastercard as payment, be aware that even if you cancel, the money may be blocked on your account for up to 30 days. If in doubt, please contact our customer service by e-mail: carre@carre.dk or by phone: 33151888
If you have used the item beyond what is necessary to determine the size and nature of the item, we reserve the right, after a specific assessment in each case, to reduce the refund or let the refund be completely forfeited.
What about the shipping?
You are responsible for the cost and risk of the return. As a customer, you are liable for the shipping costs and risk from your home to Carré.
Always remember to send the item back in secure packaging. Please send the package back in the same wrapping as you received it. Use bubble wrap to avoid the jewellery being crushed or damaged during shipping. Carré reserves the right to reject returned goods that are damaged during shipping. If the package was properly packed, please contact the shipping provider you used to file a complaint with them.
We recommend that you return your goods in a way that provides you with a receipt confirming that we have received your package. Note – we do not accept packages sent cash on delivery or otherwise.
RIGHT OF WITHDRAWAL AND RETURN
When you shop at carre.dk you have a 14-day return policy from the day you receive the item. The item must be returned in the same condition, preferably in the same original packaging as upon receipt. However, it is not a requirement that you return the item in the original packaging. The invoice must be enclosed. When the item is received back and approved, your costs will be refunded to your account within a few days. We do not accept goods returned cash on delivery.
Extended return policy on gifts: If you need a gift but will give it on a later date, it is possible to extend the return period. Note in the comment field at check out the date the gift is to be given. We ensure that the gift can be exchanged within 14 days from the specified date.
Did you forget this step during check out? No later than 14 days after your purchase, you can send an e-mail to carre@carre.dk, with your invoice number and the date you are to give the gift. You will then receive a confirmation of the date extension by e-mail. Note that the exchange period for sale jewellery cannot be extended
Carré jewellery is always packed in a nice jewellery box. If you indicate that the jewellery is a gift, a gift bag and to-and-from card are also included.
When returning, please send your package to the following address:
Carré Jewellery
Læderstræde 18,
1201 Copenhagen K
If the above is not fulfilled, Carré reserves the right to send the goods back to the buyer.
No right of withdrawal
These agreements cannot be withdrawn from:
- Delivery of goods that are made according to your specifications or have a clear personal touch.
Bundles
Jewellery sets or bundles from Carré can be exchanged, but the entire set must be exchanged. It is not possible to exchange a single part of a set and thereby receive money or a credit note.
Free gift conditional on purchase
It may happen that we run promotions where you can receive a gift conditional on a minimum purchase. If you wish to return something from your order so that the amount falls below the minimum required to receive the gift, the gift must also be returned. If the gift is not returned, we reserve the right to deduct the value of the gift from the refund amount owed.
Offer of exchange & return in our stores
You can return or exchange items purchased online for free in one of our two Carré brand stores within the 14-day exchange period after receiving the item.
Once we have processed your return, we will transfer the amount back to the card used for the purchase. It may take up to 14 days before you receive the refund. We CANNOT process the refund for your online purchase directly in the store.
Find your Carré store here:
Carré Jewellery, Læderstræde 18, 1201 København K
COMPLAINT
When you shop at www.carre.dk you naturally have a 24-month warranty. This means that you can either have the item repaired, exchanged, get your money back, or a price reduction, depending on the specific situation. This of course requires that the complaint is justified, and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.
Complaints must be made within a reasonable time after you have discovered the defect in the item.
We refund reasonable shipping costs you may have incurred in connection with returning the item when the complaint is justified.
When you return the item, please specify the nature of the defect and the purchase date, documented with a receipt. Note – we do not accept packages sent cash on delivery or similar.
If you wish to make a complaint about a product, it must be sent to us at our address above.
Always remember to send the item back in proper packaging. We recommend that you return your items in a way that provides you with a receipt confirming that we have received your package.
We ask you to return to the following address:
Carré Jewellery
Læderstræde 18,
1201 Copenhagen K
RESERVATION
Carré reserves the right for sold-out items, printing errors, spelling mistakes, and delays that Carré cannot control.
INFORMATION ABOUT COMPLAINT OPTIONS
If you want to complain about a product purchased from us, where you believe we have not acted correctly, you can submit a complaint to:
Center for Complaint Resolution in the Competition and Consumer Authority
Carl Jacobsens Vej 35, 2500 Valby
You can complain to the Center for Complaint Resolution via www.forbrug.dk
To be able to complain, the item or service you want to complain about must have cost at least DKK 1,110 and at most DKK 100,000. For complaints about clothing and shoes, the price must have been at least DKK 720. There is a fee to have the complaint processed.
When submitting a complaint, you must provide our email address carre@carre.dk
If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr
PRIVACY POLICY
Who is responsible for your personal data?
This policy on the processing of personal data (privacy policy) describes how Carré Jewellery collects and processes information about you. The privacy policy applies to personal data that you provide to us or that we collect via Carré Jewellery's websites www.carre.dk & www.carrejewellery.com. Carré Jewellery is the data controller for your personal data. All inquiries to Carré Jewellery must be made via the contact details provided at the bottom of this page, under section 7.
- What personal data does carre.dk & carrejewellery.com collect about you, for what purposes, and what is the legal basis for the processing?
2.1 When you visit our website, we automatically collect information about you and your use of the website, e.g. about which type of browser you use, which search terms you use on the website, your IP address, including your network location and information about your computer.
The purpose is to optimize the user experience and the website's functionality, as well as to carry out targeted marketing, including retargeting via Facebook and Google. This processing of information is necessary for us to pursue our interests in improving the website and showing you relevant offers.
The legal basis for the processing is the EU General Data Protection Regulation Article 6, paragraph 1, letter f.
2.2 When you purchase a product or communicate with us on our website, we collect the information you provide yourself, including first name, last name, phone number, email address, address, payment method, any order comments, information about which products you have purchased and possibly returned, which payment method you have chosen, delivery preferences, as well as information about the IP address from which the order was placed.
The purpose is that we can deliver the products you have ordered and fulfill our agreement with you, including being able to manage your rights to return and possibly complain about a purchased item(s). Information about your purchases is also processed to comply with legal requirements, including bookkeeping and accounting. When purchasing, the IP address is collected to prevent fraud on our website.
The legal basis for the processing is the EU General Data Protection Regulation art 6, section 1, letters b, c, and f.
2.3 When you sign up for our newsletter, we collect information about your name and email address.
The purpose is to safeguard our interest in being able to deliver newsletters to you, with special offers and direct marketing via email, where we can inform you about our products, events, new items, and invitations. When you sign up for our newsletter, you give your separate consent that we may send you direct emails.
The legal basis for the processing is the EU General Data Protection Regulation art 6, section 1, letter f.
2.4 When you create a user profile on our website, you will be asked to provide your name, email address, and password. We compare this information with other information we have about you, including information about what you have purchased, previous purchase history. Your password is private and not something we store or can see, as a created password is personal and therefore anonymized and protected.
The purpose is to provide our customers with automatic customer service and user-friendliness on our website, where it is possible to see order history and previous purchases, and automation of filling in at check-out for name and address.
The legal basis for the processing is the EU General Data Protection Regulation art 6, section 1, letters b and f. When signing up, you will be asked to give separate consent that you accept that we store this information about you, for the purpose described.
- Who do we share your personal data with?
Information about your name, address, email, phone number, as well as order number and specific delivery requests, is shared with our chosen suppliers, including PostNord and Bring, or a carrier responsible for delivering the purchased goods to you. This personal data is shared to fulfill the contract (Regulation art. 6, section 1, b), i.e., so that we can deliver the desired item(s) to you.
Information may be shared with external partners who process information on our behalf. We use external partners for, among other things, technical operation and improvements of our website, logistics, sending newsletters, as well as targeted marketing, including retargeting. These companies are data processors under our instructions and process data for which we are the data controllers. Data processors may not use the data for any purpose other than fulfilling the agreement with us and are subject to confidentiality regarding this. We have entered into written data processing agreements with all data processors who process personal data on our behalf.
Three of these data processors, Google Analytics v/Google INC, Klaviyo, and Facebook, are established in the USA. The necessary safeguards for the transfer of information to the USA are ensured through the data processor's certification under the EU Commission's "Standard Contractual Clauses" (SCC). A copy of the certification of these three data processors can be found here:
- Cookies and tracking tools
When you visit our website, information about you is collected and used to customize and improve our content and to increase the value of the ads shown on the site. If you do not want information to be collected, you should delete your cookies (see a guide here) and refrain from further use of our website.
carre.dk and its external partners (e.g., advertisers) use cookies and tracking tools collected during visits to our website. Cookies are a small text file stored on your computer, mobile, or similar device, with the purpose of recognizing it, remembering settings, performing statistics, and targeting ads. Cookies do not contain harmful code such as viruses.
Why do we use tracking tools?
We use tracking tools to provide our visitors on our website with the best service. Among other things, we use our tracking tools to track new visitors on our platforms, to recognize your browser as a previous visitor so we can save and remember any preferences that may have been set while you previously visited our website, to save your username and password on your user account. Additionally, we also use tracking tools to work with online advertising companies to show targeted ads on our own platforms and third-party platforms (e.g., Instagram and Facebook) that you visit. This targeting may be based on your activity or behavior on our platforms or third-party platforms.
- What are your rights?
In order to create transparency about the processing of your information, we, as data controllers, must inform you about your rights.
The right of access
You are at any time entitled to request in writing information about, among other things, which information we have registered about you, the purpose of the registration, which categories of personal data and recipients of information there may be, as well as information about the source of the data.
You have the right to receive a copy of the personal data we process about you. If you want a copy of your personal data, you must send a written request. You may be asked to document that you are who you claim to be.
The right to rectification
You have the right to have incorrect personal data about yourself corrected by us. If you become aware that there are errors in the information we have registered about you, you are encouraged to send a written request to us so the information can be corrected.
Information that we have collected in connection with your profile creation on our website can be corrected by you via login to your user profile.
The right to deletion
In certain cases, you have the right to have all or some of your personal data deleted by us, e.g., if you withdraw your consent and we have no other legal basis to continue processing. To the extent that continued processing of your data is necessary, e.g., for us to comply with our legal obligations or for a legal claim to be established, asserted, or defended, we are not obliged to delete your personal data.
The right to restrict processing to storage
In certain cases, you have the right to restrict the processing of your personal data to storage only, e.g., if you believe that the information we process about you is incorrect.
The right to data portability
In certain cases, you have the right to receive personal data that you have provided to us in a structured, commonly used, and machine-readable format and have the right to transfer this data to another data controller.
The right to object
You have the right at any time to object to our processing of your personal data for the purpose of direct marketing, including the profiling carried out to target our direct marketing.
You also have the right at any time, for reasons related to your personal situation, to object to the processing of your personal data that we carry out based on our legitimate interests pursuant to sections 2.1 and 2.3.
The right to withdraw consent
You have the right at any time to withdraw consent you have given us for a specific processing of personal data, including the profiling carried out of you as a member of the customer club. If you wish to withdraw your consent, please contact us at carre@carre.dk.
The right to complain
You have the right at any time to file a complaint with the Data Protection Agency, Borgergade 28, 5, 1300 Copenhagen K, regarding our processing of your personal data. Complaints can be submitted by email to dt@datatilsynet.dk or by phone at +45 33 19 32 00.
- How long do we store your personal data?
Personal data collected in connection with purchases you have made on our website pursuant to section 2 will automatically be deleted 2.5 years after you have made your purchase; this type of personal data is stored for 2.5 years so that we can fulfill the right of complaint. However, information may be stored for a longer period if we have a legitimate need for longer storage, e.g., if it is necessary for a legal claim to be established, asserted, or defended, or if storage is necessary for us to comply with legal requirements. Accounting material is stored for 5 years until the end of a financial year to comply with bookkeeping law requirements.
Information collected in connection with signing up for our newsletter is deleted when your consent to the newsletter is withdrawn, unless we have another basis for processing the information.
All information we have collected in connection with your creation of our user profile is deleted by carre.dk upon your request. If a user is deleted, the user's orders are automatically anonymized after 2.5 years in connection with fulfilling the right of complaint, however without connection to the previously created user profile.
If you wish to delete your user profile on our website, please contact us at carre@carre.dk, where we will then delete all your personal data provided when creating the user profile on our website, and the consent will thereby be revoked.
- The security of your personal data
We have implemented appropriate technical and organizational security measures against accidental or unlawful destruction, loss, alteration, or deterioration of personal data as well as against unauthorized access or misuse.
Only employees who have a genuine need to access your personal data to perform their work have access to it.
- Contact information
Carré Jewellery is the data controller for the personal data collected via the website.
If you have questions or comments about this Privacy Policy, or wish to exercise one or more of your rights described in section 4, you can contact:
Carré Jewellery, Læderstræde 18, 1201 København K, Denmark
carre@carre.dk
- Changes to the Privacy Policy
If we make changes to the Privacy Policy, you will be informed about this at your next visit to the website.
If you have signed up for our newsletter or created a user profile on our website, you will be informed about changes to the policy by sending information to your registered email address. If you cannot accept the changed policy, you will not be able to continue using our website, and your personal data may be deleted.
We collaborate with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products. Website user data is captured using first- and third-party cookies and other tracking technologies to determine the popularity of products, services, and online activities. In addition, we use this information to optimize the website, detect fraud, and increase security on our website as well as for marketing. For more information about how Microsoft collects and uses your data, you can visit Microsoft Privacy Statement.