DELIVERY & RETURN
DENMARK
DELIVERY IN 1-3 WEEKDAYS* & FREE SHIPPING OVER 1000 DKK
If you shop for more than 1000 DKK, you get free delivery to your selected parcel shop with GLS.
Delivery with GLS to your selected parcel shop costs 39 DKK.
Delivery with GLS to your selected home address costs 49 DKK.
*Longer delivery times may occur during sales and public holidays.
INTERNATIONAL SHIPPING RATES
Sweden: 90 SEK for delivery with UPS
Germany: 15€ for delivery with UPS
EU: 15€
Norway and the UK: 20€
China and Hong Kong: 50€
Rest of the world: 25€
*Longer delivery times may occur during sales and public holidays.
Return
WE ALWAYS OFFER A 14-DAY RETURN PERIOD
Return or exchange the item within 14 days of receipt. The item must be unused and in the same condition as when it was received.
RETURN FOR FREE IN YOUR CARRÉ STORE
You can return or exchange items purchased online free of charge at your nearest Carré store. Remember to bring your receipt for the purchase (physical or order confirmation by email).
Once we have processed your return, we will transfer the amount back to the card used for the purchase. It may take up to 14 days before you receive the refund.
We cannot issue refunds directly in the store.
RETURN BY MAIL
Denmark
Use our returns portal: https://return.shipmondo.com/carre-dk
Send the package with delivery - we recommend GLS or POSTNORD.
We cannot accept packages delivered outside our opening hours on weekdays between 8 and 18. We do not collect packages sent to parcel shops.
SWEDEN
Use our Swedish returns portal here:
https://return.shipmondo.com/carre-se
Send the package with delivery - we recommend UPS or POSTNORD.
We cannot accept packages delivered outside our opening hours on weekdays between 8 and 18. We do not collect packages sent to parcel shops.
GERMANY AND INTERNATIONAL
For returns from Germany, the EU and international shipments, you must fill out the packing slip that came with your package and return the items in their original packaging.
You are responsible for paying for the return. We recommend sending the package back with UPS.
We cannot accept packages delivered outside our opening hours on weekdays between 8 and 18. We do not collect packages sent to parcel shops.
Request cancellation
You have the right to request cancellation of your online contract with Carré Jewellery for up to 14 days after your purchase. Use our form here: https://carre.dk/pages/withdrawal-form
Gifts & extended returns
WE EXTEND YOUR RETURN PERIOD FOR GIFT PURCHASES
Note in the comments field at checkout the date the gift will be given. We will ensure that the gift can be exchanged within 14 days of the specified date.
Please note that the exchange period for sale jewellery cannot be extended.
Carré jewellery is always wrapped in a beautiful jewellery box. If you indicate that the jewellery is a gift, a gift bag and gift card will also be included.
Exchange
EXCHANGE FOR FREE IN YOUR CARRÉ STORE
You can return and exchange items purchased online at your nearest Carré store. Remember to fill out the enclosed return form.
RETURN BY MAIL
You pay the shipping costs yourself when you send the jewellery back. Follow the guide on our returns portal for DK and SE - for international exchanges, please contact carre@carre.dk.
We will ship the jewellery you wish to exchange for free once we have processed your return.
Special terms for international orders:
SHIPPING WORLDWIDE
All orders within Denmark are dispatched from Carré Jewellery via GLS. Orders to the EU or outside the EU are sent with UPS. Carré Jewellery tries to ship your order as quickly as possible once payment has been confirmed. Standard delivery time is 2–10 working days. While we do everything in our power to ensure
on-time dispatch and delivery, Carré Jewellery cannot be held responsible for delays or loss of orders due to circumstances beyond our control. If you have any questions about shipping, please email us at carre@carre.dk
DUTIES & TAXES
Please be aware that all international shipments may be subject to additional duties and taxes, which are your responsibility. For destinations outside the EU, local fees such as customs duties and/or VAT will apply. We recommend contacting your local customs office for details. Carré Jewellery is not responsible for any customs charges; if a package is returned to us due to unpaid fees, these charges will be deducted from your refund. Duties and taxes are not refundable by Carré Jewellery.
SHIPPING & DELIVERY TO THE UNITED KINGDOM
Due to UK legislation, we can currently only accept orders to the UK with a total value exceeding £135. Orders under £135 cannot be processed and will trigger an address-entry error. Our prices do not include UK VAT or import duties, and Carré Jewellery does not cover any import fees. All UK deliveries are subject to customs declaration, and you are responsible for any taxes, duties or fees incurred. Please also note that shipping costs, duties and any related fees for cancelled or refused parcels will be deducted from your refund.
DUTIES & TAXES – NORWAY
Orders with a total value (excluding shipping) up to NOK 3,000 will not incur additional Norwegian VAT on entry. Orders exceeding NOK 3,000 will require you to pay the applicable VAT upon import into Norway.
TRACKING YOUR PARCEL
Once your order has been dispatched, you will receive an email containing a tracking link that directs you to the carrier’s portal. Please note that customs charges and sales taxes are not refundable by Carré Jewellery.
LOST PARCELS
If your items have not arrived within 14 days of the dispatch confirmation email, please notify us by contacting carre@carre.dk and we will investigate. Carré Jewellery cannot be held liable for parcels lost or not delivered after this 14-day period.