Carré Jewellery DK

We strive to deliver your package

Denmark: 1-3 business days. We ship packages with GLS.

Germany: 2-6 business days (depends on region). We ship packages with UPS

Sweden: 1-3 business days. We ship packages with UPS

EU: 1-4 business days (depends on country). We ship packages with UPS

Rest of the world (international): 3-10 business days (depends on country/continent). We ship with UPS.

Denmark
Free shipping to parcel shop on orders over 499 kr.

Delivery with GLS to parcel shop costs 39 kr

Home delivery with GLS costs 49 kr

Sweden

Free shipping to UPS parcel shop on orders over 750 SEK

Delivery with UPS to parcel shop costs 90 SEK

Germany

Free shipping to UPS parcel shop on orders over 100€

Delivery with UPS to parcel shop costs 15€

Norway and UK

Delivery to UPS parcel shop costs 20€

China and Hong Kong

Delivery to UPS parcel shop costs 50€

Rest of the world

Delivery to UPS parcel shop costs 25€

Yes! All items can be picked up in our store in Copenhagen at Læderstræde 18, 1201 Copenhagen K.

Select "Pick up in store" at checkout. It is completely free to order your jewellery for pickup in the store.

Once you have placed your order, you will receive a message confirming your purchase. When the item has been packed by our staff, you will receive another message.

When you pick up the jewellery, just provide your full name - optionally have your confirmation email with you.

You will automatically receive an email from us when we dispatch your package. Subsequently, you will receive an email from GLS or UPS when they scan the package. Please be aware that it may take up to 24 hours before you receive the tracking information from GLS or UPS.

Check if your order confirmation is in your spam filter or unwanted mail. In some cases, it ends up there. If you cannot see your order confirmation, please contact customer service at tel. 33151888 or email carre@carre.dk

All payments on carre.dk, carrejewellery.com, carre.se and carrejewellery.de are securely processed through Quickpay.

You can use Mastercard, Visa, Visa Debit, Dankort and many other major payment cards.

You can also use MobilePay, Apple Pay and Google Pay to make your payment.

We also accept payments through PayPay.

Yes. Gift cards purchased in the store can be used online, and vice versa. You must use the code that is on the receipt or order confirmation at checkout.

Denmark

Use our return portal to return your jewellery. You will need your order number, which you can find in your order confirmation and which starts with #.

You can find the return portal here: https://return.shipmondo.com/carre-dk

Sweden

Use our return portal to return your jewellery. You will need your order number, which you can find in your order confirmation and which starts with #.

You can find the return portal here: https://return.shipmondo.com/carre-se

Germany and the rest of the world:

For returns in Germany, the EU, and international shipments, you must fill out the packing slip that came with your package and send the items back in their original packaging.

You are responsible for the payment of the return. We recommend that you send the package back with UPS.

We cannot receive packages delivered outside our opening hours on weekdays between 8 and 18. We do not pick up packages sent to parcel shops.

We always offer a 14-day return period from the day you receive your package/pick up your jewellery in the store.

The item must be unused and in the same condition as you received it.

We do not charge fees for returns, but shipping must be purchased. If you use our return portal (DK and SE), you will be charged for shipping and the amount will be automatically deducted from your return refund.

It is also free to return your jewellery in our store at Læderstræde 18, 1201 Copenhagen K.

WE EXTEND YOUR RETURN POLICY WHEN PURCHASING GIFTS

Note in the comment field at checkout the date the gift should be given. We ensure that the gift can be exchanged within 14 days from the specified date. If you forget this step, you can send us an email at carre@carre.dk no later than 5 days after the purchase and request an extended return period.

Please note that the exchange period for sale jewellery cannot be extended.

Yes. You can return a jewelry set, for example a set of hoops and charms, but all parts of the set must be returned.

All our silver jewellery is made in 925 sterling silver, which is naturally free from nickel and other allergenic substances.

Our gold-plated jewellery is coated with 18-carat gold, which is a very durable coating. Our rings' gold plating is 2 microns, while all other gold-plated products are 1 micron.

Our gold is made in 9, 10 or 18-carat gold, which naturally retains its beautiful, golden colour. Learn more about our real gold here.

Yes! We clean all Carré jewellery for free in our store at Læderstræde 18, 1201 Copenhagen K. You can also send the jewellery to us via GLS or UPS (we only receive at the address, not at parcel lockers), and we will clean the jewellery - always write to carre@carre.dk before you send anything to us.

We always recommend that you take off your jewellery when you sleep, exercise, and are in the shower or swimming. Read all our tips and tricks for jewellery care here: https://carre.dk/pages/smykkepleje

We always use only genuine gemstones in our jewellery, which makes each piece of jewellery completely unique.

Therefore, there may also be deviations from pictures of the jewellery, as natural gemstones vary in colour, shape, and inclusions. If you are in doubt, you are always welcome to write to our customer service, or write specific wishes for the shade in the stone in your order comment.

Yes! Just choose gift wrap at checkout (8 DKK). If there are more gifts in your order, click on the gift wrap in the cart and add more to the cart. We include a beautiful gift bag that you can use to wrap your jewellery.

In most cases, the jewellery can be repaired - we always recommend that you write to our customer service at carre@carre.dk and attach a clear picture of the broken jewellery - then we will make an individual assessment.

If you have lost your jewellery - for example a pendant for a necklace - you cannot get a new one free of charge, unless there has been proof that the jewellery was defective before you lost it.

Please contact customer service as soon as you notice a fault in wrappings, settings, etc., so we can assess the condition of the jewellery and possibly repair or exchange it.

Yes! We re-gild all Carré jewellery. The price of a re-gilding depends on which jewellery it concerns. Come down to our store at Læderstræde 18, 1201 Copenhagen K, or write to us at carre@carre.dk

When you shop at www.carre.dk, www.carre.se, www.carrejewellery.com, and carrejewellery.de, you naturally have a 24-month warranty. This means that you can either have the item repaired, exchanged, get your money back, or a discount on the price, depending on the specific situation. This of course requires that the complaint is justified, and that the defect has not arisen as a result of incorrect use of the product, or other damaging behavior.

You can sign up for our newsletter and be one of the first to hear about sales, new collections, and exciting competitions right here.

We send 1-2 emails per week.

You can also always unsubscribe from the newsletter at the bottom of each email.

In some cases, it can take up to 2 hours from when you sign up for our newsletter before you receive your welcome email. Always also check your spam folder.

In other cases, you are already subscribed to the newsletter.

Most discount codes you receive in our newsletter are only valid on items that are not already discounted, unless otherwise stated.

Discounted products also include jewellery in our 15, 30 and 45 EUR categories, which are permanently discounted. You can find them here.